Registration FAQ : 2014 RUN UNITED

REGISTER NOW For The 2014 RUN UNITED 1!

2014 Run United 1 will be held on March 16, 2014 with 500m, 5k, 10k, and 21k race categories. All categories will have a start and finish at the SM Mall of Asia.

PREPAID CARD SELLING VENUES:
You may purchase the prepaid cards at the following stores: from 12:00NN to 8:00PM Monday to Sunday starting February 8, 2014.

Online registration will start January 31, 2014 at http://www.runrio.com

KEY DATES
Jan 31 – online registration opens
Feb 8 – you can start buying prepaid reg cards at Riovana BGC, Riovana Katipunan, Toby’s SM MOA and Toby’s The Block.
Mar 9 – must use your prepaid credit card by this date

FREQUENTLY ASKED QUESTIONS

1) REGISTRATION

How can I register for this race?
You can register online for 2014 RUN UNITED 1 from January 31 to March 9, 2014. Log on to www.runrio.com and click on the Run United logo to be redirected to the registration page.

What if I don’t have a credit card to register online?
You may buy your Run United 1 Prepaid Card at Riovana branches and selected Toby’s branches starting February 8, 2014. These prepaid cards have a unique code, which you feed into the online registration form to complete your registration. If you lose the unused card, you will need to buy another prepaid card to register. The lost or misplaced cards will not be replaced.

What if I buy the prepaid card and don’t register online?
Your registration will be incomplete and you will not be able to join the race. You must use your prepaid card to register on or before March 9, 2014.

Can I fill out a form at the store instead of registering online?
No, our entire registration process is online. Runners who will purchase pre-paid cards in Riovana can already register online using the available computers at the store.

What if I lose my Internet connection while registering?
When you come back to the registration page and enter your email id, the system will find your form and you can continue filling it out.

Where can I buy the prepaid cards?
You may purchase the prepaid cards at the following stores (MONDAY-SUNDAY, 12noon-8pm only).
Riovana Store BGC
28th Street corner 9th Avenue, Bonifacio Global City, Taguig City

Riovana Store Katipunan
3rd Floor Regis Building, Katipunan Avenue, Quezon City (across Ateneo, and beside KFC)

Toby’s
SM North – The Block G/F, North Ave. cor. EDSA Quezon City and SM Mall of Asia, G/F Entertainment Hall, Roxas Blvd, Manila

Can I buy more than one prepaid card?
Yes. You can buy as many as you like for yourself and your friends and family. However, one prepaid card can be used only for one registrant.

How do I know if I have been officially registered?
Upon successful registration, the registration confirmation slip will appear on the screen available for print. An email will also be sent to the email address that you provide with your registration confirmation slip.

Is there a deadline for registration?
Race slots may be sold-out before the announced deadline (March 9, 2014). When this happens, we shall stop selling prepaid cards and close online registration.

Is there a fee required for registration?
Yes, the entry fee and inclusions are as follows:
20140205-234531.jpg
For online registrants: singlet will be provided during the race kit collection, sizes option will be available online on a first-come, first-served basis.

For in-store registrants: singlet will be given upon registration, sizes will be on a first-come, first-served basis. Singlet and finishers shirt sizes will be available for fitting.

Can I register myself in more than one category?
No. We do not allow multiple category registration as this may affect or disrupt your timing and for safety purposes as well.

After I have successfully registered for the event, can I change my event category?
No. Registration is non-transferable and non-refundable.

Should I choose not to participate after I’ve registered for the event, can I withdraw?
Yes. However, please note our withdrawal policy.

Withdrawal Policy
Participants who chose not to take part in the event after having registered can choose to withdraw. However, please note that there will not be any registration fee refund. Race slots are also strictly non-transferable.

Is it possible to make changes to the information I have provided after registration?
Yes, you may email your changes to feedback@runrio.com. However, please note that changes in your information are limited to typographical errors and change in address and contact numbers only.

What should I do if I have accidentally deleted my confirmation email?
You may email us at feedback@runrio.com and we will resend your confirmation email to your specified email address. If a confirmation email is not received within 24 hours, you may call the race organizers.

What should I do if I didn’t get my confirmation email?
If a confirmation email is not received within 24 hours, you may email us at feedback@runrio.com and we will send your confirmation email to your specified email address.

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